John Linton .....for those people who are able to take a 'break'.
We will, hopefully, complete much of the work required to provide revised plans for most of our residential ADSL services by midday today though whether those efforts result in the plans reaching the web site for new users remains doubtful as most Exetel people will not work past lunch time today - at least not in Australia and the programming staff, particularly, have been working flat out for the past two months ensuring they complete a major external software project before Christmas.Some of the overall changes will include:
- We will no longer offer 'naked' ADSL plans to new users and will provide a no charge upgrade to all of our current 'naked' users to restore a working PSTN line on their 'naked' service if they wish to do that.
- We will no longer offer a Telstra ADSL2 service as the foreshadowed cost reductions on those services never eventuated and the gamble we took anticipating that they would has been an expensive mistake. We could have raised the Telstra ADSL2 prices but, as we originally decided, what's the point of Exetel offering a Telstra service at a price higher than Telstra Retail sells it for?
- We will continue to offer Telstra ADSL1 services to new users for the time being
- There will be four download offers for each of Telstra ADSL1, AAPT ADSL2, and Optus ADSL2/Inc PSTN Line (30,60,100,200 peak plus 180 off peak).
- There will be the option of including a $10.00 add on for the Optus plans that provide free unlimited local, national and CTOptus Mobile
- There will be bundled options for all three service types to bundle a mobile phone, and/or wireless service and/or a VoIP service
- Pricing will be lower than all other ISPs except for TPG
- New plans will have a 10 or 12 hour off peak period (either 5am to 5 pm or 6 am to 6 pm)
Maybe there will be other changes as the meetings progress this morning - it's hard to do this sort of thing against a fixed dead line.
How we address the 'clean up' of current old plans (used by out of contract customers) has not yet been decided. That is the really difficult process, far more difficult, than putting in place new plans, and it will take much longer.....at least until the end of next week - possibly longer. This remains a problem because, as I have said before, the various carriers only provide incentives/bonuses for new sign ups and net adds - their preoccupation with NSRI and base customer numbers is sort of understandable but it is almost impossible to achieve in a saturated market - something that they are apparently incapable of understanding.
On the bright side we received another six business link orders yesterday (and have already received two more today) to take us within a 'whisker' of having a record business month which is an almost impossible to believe achievement in any December - we must be doing something right.....maybe our "bunch of silly young girls" (and "boys") are in fact infinitely better sales people than the sales personnel of a much larger company who described them that way.
PS: At a little after 1.00 pm we received our 8th new business order for the day taking the total to a new record of 80 sales in a single month for the first time in any month - let alone a December. An amazing result - and there are still the days in next week! An amazing result from our very young business sales team and their, not much older, manager.
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