Thursday, February 12. 2009$15.00 Per Month PSTN Telephone Line Rental....John Linton ...with very low per call charges?...has to be the best telephone line deal in Australia? I have been trying to find 'the way' to encourage Exetel's ADSL1 users who are connected to the 400 or so exchanges that Optus have installed ADSL2 DSLAMs in to move to the faster ADSL2 speeds for almost two years now but particularly so over the past three months - and completely failed to come up with something that will break through this resistance. In fact there is now a 'hard core' of around 15,000 ADSL1 users on ADSL2 enabled exchanges that give every indication of not ever moving away from ADSL1 - at least with Exetel. So my latest attempt will be to offer Australia's lowest cost PSTN line rental of $15.00 a month which, as far as I can see, is lower than the infamous Telstra Home Line Budget (with its horrendously high call charges) at $A20.95 and even cheaper than Telstra's "Pensioner" discounted telephone line rental at $A17.95. $A15.00 is, of course, far lower than the sort of charges made by other ISPs/telephone service providers for their "bundled" telephone plans which seem to vary from $A25.00 to over $A32.00). As well as this ultra low cost line which already comes with very low cost call charges, again much lower than Telstra's or other ISPs, I was getting desperate enough to throw in unlimited local calls or something like that in this 'last throw of the dice'. I have been deeply puzzled by why a broad band user wouldn't move from a 256/64 line speed to ADSL2 speeds at no down time or transfer cost at the same price as they were paying for the slower service....but after two plus years of trying I can't make it happen. Exetel's ADSL2 prices are already as low as we can make them and stay in business so we can't 'improve' that aspect of the pricing. So, hence, my latest and almost certainly last way of looking at this issue is to offer the lowest cost telephone line rental (for many current ADSL1 users this would represent a 50% reduction in line rental cost) and not 'smoke and mirrors' that low line rental by jacking up the per call charges/per minute charges through the roof. So - new year - new offer: 1) Current ADSL1 plan monthly price/current downloads - no service change charge/no downtime. Maybe I've just lost it when it comes to understanding today's Australian communications buyer (as I said yesterday I've never understood the Australian mobile buyer). So we'll send this offer to the customers to whom it applies over the weekend and see if it works better than the previous approaches - if it doesn't - we'll just have to give up and move on to PLAN Z.
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Sounds a great deal. I would love to move to ADSL2 however my exchange is not enabled (Raymond Terrace, RTCE). Even if it does get enabled I am on a RIM which looks like it would prevent me moving anyway.
Damn telstra and their monopolistic business practices. Customers would have to be insane or just completely uneducated on the benefits to not to take up the offer of ADSL2+ Comment (1)
How do i sign up to this deal or who do i call to enquire about it??
Comment (1)
My father in law is on an exchange which until recently had no available Optus ports..... now they have ports available.
I got him an Exetel ADSL 512/128 account over a year ago. When the recent HSPA offer was made I reviewed it with him - but there was not a good enough signal at his home. When the ADSL2 offer was made - the total cost to him for telephone and ADSL2 was more than he currently pays. He only uses 300 - 400 MB/month and makes very few telephone calls (only has 10% hearing in one ear). He has an ATA and makes up to 20 calls per month. This new offer might encourage him to change - but it is the total monthly cost which he will be looking at. So maybe a modified PAYUDSL account would be better. By comparison, my 86-year old mother in Sydney uses a 1 GB/month Comcen "pensioner account" - phone plus ADSL2 cost her $38 per month. Just a few musings....... Harry. Comments (3)
Unless he/she is paying less than$15.00 for their phone line monthly rental this MUST be lower cost.
Comments (21)
I just spoke to him and told him your new offer was based upon a much lower telephone cost ($15 m/th vs $26/mth).....
If he is any example - it looks like you will be successful in this new approach! H. Comments (3)
That's what it's aimed at $$$$ not techo advantages.
Comments (21)
I think you'll need to send out a nice glossy brochure to these 15,000 "hard core" ADSL 1 users. It seems to work wonders for Optu$ and Tel$tra.
Don't forget to give it some BS marketing name, maybe "Exetel Fusion" or "Exetel home phone and internet cap" ... Comments (4)
I didn't think of that - maybe that's what's needed.
Comments (21)
John, you had me at "$15.00 Per Month PSTN Telephone Line Rental....", but....
I've tried to make the change to ADSL2 with Exetel (and I'm ashamed to say other ISPs) several times recently but each time it is rejected due to distance/sub-exchange/rim. I can accept that this may be the case but according to adsl2exchanges.com.au I live 2697m (estimated cable length of 3371.25 m) from the NAWN exchange (where I believe I'm connected but no one has been able to confirm this) in a street which also according to adsl2exchanges.com.au a dozen people have reported speeds in excess of 10Mb/s (I assume they're not reporting bigpond cable speeds). I can only assume my path back to the exchange isn't straight copper and would like to have a transposition check performed (and am happy to pay the associated costs). I called Telstra to request this be done and was advised as a user of a Telstra Wholesale service the request must come from my ISP. I emailed Exetel residential provisioning last week and got a reply which kind of sounded like a transposition check was underway, or perhaps had already failed, but the sentence structure was too difficult to interpret so I decided to leave it for a week to see if any action occurred. Can anyone advise how I might gain further insight into the exact nature of my situation and if it's possible how to go about trying to change it? Comment (1)
I'm in the same boat as you, well now at least. We used to live close to the Wollongong exchange and so had an Exetel/Optus ADSL2 connection.
Last year we moved further out and couldn't take the ADSL2 connection because of distance. Well I'm assuming it was distance, given that we're now about 3km from the exchange and this was what we got back on our application: "your application has been rejected as our suppliers have indicated your current line is not be suitable for ADSL2 speeds. Common causes can be distance, copper quality and the path between your premises and the exchange." I'd quite happily live with a ADSL2 connection running at ADSL1 speeds, if only to remove the Telstra monkey from my back. Comment (1)
I’m one of your stubborn customers on ADSL1 with Telstra PSTN. Certainly a fair offer but I still think (as I suspect you already know) that it may not come too much. I’d like to ask what analysis you’ve undertaken on those remaining ADSL1 customers such as spread of connection speed, average download per month etc. Is there a summary you could share? I wonder if for many of them, there is no need for further speed, download quota; hence the status quo.
I also wonder if you need to take a step back and consider that to the best of my knowledge (and I’ve only been with Exetel for slightly less than a year – and love the extra service offerings by the way), that there hasn’t been any communication to your customer base discussing the technology options available that may help to facilitate change. I also wonder if a survey of your customer base would be helpful and reveal further insight into why an unwillingness to change. The sorts of thing that would be helpful for Exetel to know that could be asked: 1. Are you aware that Exetel can provide a PSTN service (maintaining existing PSTN number)? 2. Do you use VoIP and if so, for outgoing calls, incoming calls or both? 3. If using VoIP, who is your provider and top x number of reasons for using them over another VoIP provider? 4. Is there onsite equipment such as PSTN alarm dialers and the like that inhibit a naked ADSL2 service? 5. Is lack of PSTN number portability an inhibitor to implementing a full (outgoing and incoming) VoIP solution? Similarly as an inhibitor to a naked ADSL2 service. 6. Would you be interested in a line test to determine what service offerings and alternatives are available to you? For example to check that ADSL2 could be provisioned on your specific line and if so, provider options such as Powertel, Optus or both and the plan choices available. 7. Despite the higher cost to provision an ADSL1 service over a Telstra connection, does the benefit of reliability and should it be required, service capability of Telstra outweigh this additional cost? (You could argue this point but I’m sure happier knowing that should I ever have a line fault, I’m in a much better position than someone with say an iiNet naked service for example.) 8. Are you concerned that changing your PSTN and/or ADSL service may lock you to a certain ISP or complicate future ISP changes. That’s just a sample and I can come up with more. I’m sure questions of a similar vein presented to your customers might reveal more than you know currently and allow you to better target your offerings to overcome the reluctance to change. Comments (2)
You're probably quite correct.
We just aren't 'equipped' for 'selling' - we have no residential sales people. Comments (21)
Hey,
I remember the only sticking point I had moving to Exetel's PSTN when I got ADSL2 was that you had so sign the waver saying that Exetel didn't have to provide me with the guarenteed service that PSTN usually come with, like when you have a fault on the line it's guarenteed to be fixed by Telstra in xx working days. Other than that, I guess I'd be ringing a random 75 (0.5%) of the last 15,000 and having a discussion with them about what it is that keeps them on ADSL1. If you see a trend, then work on that Have fun, Clive Comment (1)
Of course, The other option, Is that a large proportion of those on ADSL2 exchanges who are only on ADSL1 are because they're behind RIM's..
It'd be nice to see a breakdown of that, It might only be a small handful of users, It might be a large chunk of users.. Never know until I see a breakdown i guess.. Thats brought up by someone mentioning the fact they got a ADSL2 transfer email, but they know they're not able to get it.. Comment (1)
If they're on 256/64 then speed is probably not of concern to them. Thus they probably don't use the Internet much other than to check email. Thus, they are probably happy with the speed as it's still fast in their mind. (They haven't used anything like YouTube, and probably don't want to.)
Therefor you probably have a great deal of static friction because this type of customer probably - doesn't know much about computers - doesn't have much money to spend - doesn't want to fiddle with modem settings - doesn't want to change from Telstra because then who will fix their line if it breaks. This of course won't be the case for all 256/64 customers, but looking at the ones I have on that speed this would apply to at least half. As a result, I'm not surprised that you can't get them to move so I wouldn't get too upset about it No ADSL2 anywhere near me. Comments (2)
I think you're almost probably right.
That's why we're going to try the: "Reduce Your Line Rental To $15.00" approach. Stuff the higher speed at the same price! Free Cut over - who needs it? etc, etc. Get your current DSL at somewhere between $6.00 and $16.00 less a month. Then I suppose they'll say "I don't want to save money - I'm happy to pay it to Telstra because they really need it". Comments (21)
John, I think most of these people would adhere to the phrase "If it ain't broke, don't fix it"!
They are quite happy with their internet connection as it is, they are not power users and they see no reason to change. By saying "faster, more download etc." you will not sway them, as they are unlikely to use the extra features. I believe you will have more luck with "save you money, save you hassles". Also, by my fairly limited observations, most people who go from either dial-up or ADSL1 -> ADSL2+ generally find that they plow through download quota much faster. It could end up costing them more money... which would make very unhappy customers... Comment (1)
We have given up on faster at the same price and are onto faster for $6.00 to $16.00 a month less!!
Comments (21)
Its people like those who refuse to move onto something better that annoy me. SOMEONE needs to use the better services (cheaper too). If I could I would but no one likes the central coast in NSW (except gosford it seems) so I am stuck with the big T for copper
Comments (2)
Justin, there are a few other exchanges on the Central Coast with Optus DSLAM equipment installed.
- Gosford (of course), - Terrigal - Woy Woy - Avoca - Long Jetty Probably more... Comment (1)
Nice. Didn't know long jetty was. Just a pity that doesn't help me. Berkeley Vale exchange only has T equipment
Comments (2)
John, will this plan be available to existing ADSL2 customers?
I am in the process of moving from ADSL1 to ADSL2 on an Optus exchange,(expecting cutover to happen tomorrow). All my outgoing calls go via exetel VoIP I would LOVE a $15 line rental. Comment (1)
I am a very happy Exetel customer.
My ADSL1 migrated to ADSL2 on a (O) plan yesterday, and even though I ordered this two weeks ago I have been given the new Plan with phone rental at $15 month. How good is that!!!!! And now John tells us he will organise porting our PSTN numbers to VoIP. So my next project is to convince the family to move to Naked ADSL2. Comments (2)
For most people, the status quo is good enough.
If there are no disadvantages to switching, why don't you just make it an opt-out (or even mandatory) upgrade? Make them aware that you're doing them a favour. "For users on ADSL2 exchanges, the speed cap has been removed. This will result in a change to the infrastructure that will result in no downtime to you. If you wish to stay on a legacy plan, please contact us to arrange this." Comment (1)
If there are no disadvantages to switching, why don't you just make it an opt-out (or even mandatory) upgrade?
Because there are disadvantages to switching. Some of those barriers are... 1) Being moved to non-Telstra infrastructure: On the surface, some people might not see this as a disadvantage, however anyone who has gone through the misery of trying to get off non-Telstra infrastructure when it is no longer advantageous and back onto something else, knows only too well the difficulties that can be encountered. In particular, the ability to easily fast-churn from one adsl1 ISP to another with virtually zero downtime, is a great attraction to many users... not to mention a handy motivator for providers. 2) Living in a household with older people who have life-threatening illness: Your own sign-up form advises people in this position not to join the ADSL2 plans. 3) The requirement to sign away CSG rights: My current Telstra service even includes a priority maintenance agreement that assures resolution of any telephone line problem on a "within 24 hours" basis... otherwise I am entitled to monetary compensation. 4) Reliability: My Telstra phone + Exetel ADSL1 is as reliable as the day is long. I have observed many users of ADSL2 services complaining about reliability problems, and the long length of time in many cases that it takes to get problems resolved. Which brings me to the... 5) "Do it yourself" nature of Exetel service: While I personally have no problem with this having spent most of my working life as a technician in electronics and communications, it is a large barrier for many people. I have introduced quite a few people to Exetel, but only due to the fact that I am prepared to help them set-up their connections, and organise help when needed, or fix any problems for them myself. I do this gladly, rather than have them get ripped-off by Telstra. If they had to troubleshoot their equipment themselves or liaise with tech-support operators, most of them couldn't do it, and would simply turn to Telstra and blindly pay the money just to have it fixed... not because they wanted too, but because they wouldn't see any other option. These types of people are as likely to fiddle with the settings of their modem, as they are to get a screwdriver and start fiddling with the electric kettle when it stops working. "The man brings the phone and plugs it in, and it works... why can't the internet be like that"??? This is the battle (and the logic) that you are facing. Cheaper cost is welcomed and appreciated, but it's far from being the only consideration. Of course little of this applies to the younger and healthier person who is "tech savvy", but you might be surprised at how many of your customers do not fit into that mold. Comments (2)
Everything you say is well considered and, largely, true.
However m personal experience is that ADSL2 is no different in reliability to ADSL1 and needs no special abilities. I understand that all sorts of different people have different views which are as equally valid as mine. As a supplier - I want to make this obviously beneficial offering to our customers - if they don't want to take it up then at least they've had the offer. Comments (21)
Hi John
I am guessing due to your "word of mouth" advertising over the last 5 years that a lot (if not all) of these 15,000 users were referred by another Exetel user. These refferers obviously saw the benefits of using Exetel previously so, would it be worth send an email to the referrer (someone that has already had reasonable influence with the "hard core") to again assist in making a suggestion that the latest offer is worth the change in plan. Maybe with an offer of a free month (or whatever you think is appropriate) for a successful conversion. Unfortunately I would not be able to take this up myself as I don't have any referrals. I have tried talking to a couple of people but one went with Telstra after years of not being able to get ADSL at all, and the other went with TPG. Others in the family are like me - in locations that do not have ADSL2 available at the exchange. Something to consider anyway. Martin Comment (1)
I don't know how many people on ADSL1 have ADSL2 enabled modems etc, but I have failed to convince 2 of my friends that I know are still on ADSL1 just because they don't want to spend more $ buying a new modem when "there's nothing wrong with the one we have"...
Comment (1)
An ADSL1 modem is still capable of 8M down and 1M up, they would still see a massive improvement without buying new hardware
Comments (7)
signing the Exetel Customer Service Guarantee Waiver can be a problem for a lot of people who are not technically minded, or do have people living in their home who need emergency services (especially the elderly or children with life threatening issues).
When external users try to order an ADSL2 service the first thing that pops up is the Availability check and they are warned - "If you have a medical condition which necessitates dialing emergency medical numbers you must NOT order this service." Comments (2)
I guess they'll pay absurd premiums for the whole of their lives for something that is meaningless.
Comments (21)
It's not meaningless at 3am in the morning, when your partner is in extreme distress and striving for breath, and the stupid bloody mobile is out of range (and the damn buttons are too small for elderly arthritic fingers to easily manipulate anyway... particularly in a time of stress), and the phone (and therefore the internet) hasn't been working for two days because it rained two weeks ago, and every time you contact your provider, they tell you to do an isolation test. (what the hell is that???)
Sorry John... it might be meaningless for a tech-savvy person living on the lower north shore, but it becomes very important for the average Joe living in isolated or rural areas. Comments (2)
John.
I’m sure you see how much interest this thread is creating -- the customers are out there. - I just want to ditch Telstra forever -but until someone other than Telstra puts an ADSL2+ dslam in the Medowie (MDWI) all your innovations mean nothing for me. Vodaphone reception here is virtually non existent. Optus reception here is exceptionally strong - better than Telstra’s. The unfortunate thing for you is -- that you are the closest we customers ever get to being able to talk with an owner of an ISP and give direct feedback to someone who actually can understand our frustrations. I know I’m slowly going crazy not being able to take up any of your excellent innovations and pricing. Why was I required to leave Exetel just to get ADSL2+ its not fair.. damn you Telstra. Would I take a $15 pm basic line charge and ADSL2+ speeds, damn right I would. Comments (2)
Unfortunately a tiny company like Exetel doesn't have the 'reach' of Telstra.
Comments (21)
...one other thing (at least in my case). At home we use VoIP (MNF) for outgoing calls and I’ve also switched three mobile phones to Exetel (per second billing). These changes save me $80-$100 per month in call costs. Saving $5 a month on line rental isn’t quite the same bang for your buck as the two changes described.
Assuming for the moment people want/need/don’t-know-any-better a PSTN service then maybe you should be resigned to this fact and look at the option recently sent out (to some) regarding Powertel. That seems a win-win to me; Exetel move a port to Powertel with wholesale saving and the end user gets an upgrade whilst retaining existing PSTN services. So, look at your customer base for concentrations of users and work with Powertel to get equipment into exchanges. Surely such an agreement could be negotiated. And by the way, I logged a support call recently to check if a Powertel plan could be provisioned and whether ADSL2 could really be provided on my line and the answer returned was ambiguous. That doesn’t help. Comments (2)
The only thing I would like to see in addition to what's on offer here is to have a free VoIP account included (no mention of it here so I'm just assuming it's not included) with an outline of the call rates included in the blurb, I know a few people that have had the previous offer but weren't swayed as they didn't see any great benefit in the line rental change, VoIP call rates could add some stimulus though
Comments (7)
That's a given but - the current problem is that the people we are trying to change aren't responding to techo type advantages.
Comments (21)
... but $10 per month is worthwhile to a pensioner!
H. Comments (3)
I would have thought so.....so many people tell me otherwise.
Comments (21)
Even though it might be a bit technical the email you have drafted has a link to the PSTN call rates, it would be good just to add a link to the VoIP call rates and mention that the faster service they would attain is also suitable for VoIP use and here are the rates if you are interested in those savings also, either that or perhaps send a mailer out to any that do convert once they have changed over to the faster speeds
maybe if that's still too technical you could send them an update on how to use the call back service so they can have flat rate calls just throwing a few ideas out there anyway I think the country wide flat rates for 10c untimed are appealing to an average user and might at least get them to want to know more about it Comments (7)
You may be right - I ave given up on the technical advantages and simply don't want to get into the equipment needed for VoIP.
Comments (21)
a callback service is an easy enough way around that, dial this number, no charge, system calls you back and you dial the number you want Australia wide for 10c
no hardware requirement, probably something that should be offered to all users regardless, cheap calls without anything more technical than dialing a number and billed to their existing account for convenience food for thought anyway Comments (7)
The Callback thing isn't always so great. I have given up with it on one client because they can never quite get the order right. Pick up, press cheap call, wait for ring hang up, pick up and dial, press hash.
Instead it's often pick up, press cheap call, hang up, phone rings, forget the area code, hang up, pick up, no dial tone, hang up, pick up, dial a number, press hash, get a number wrong, hang up, Press cheap call, get recorded message, hang up. give up. In other words, they make one mistake and decide to hang up since that is what you'd normally do; but of course the callback system doesn't know this so then they press cheap call again if they don't notice the dial tone's missing, and that tells the callback system to call itself, sorta... I really thought it'd be marketable, but non-techy people often just can't get it; and it also got a reputation for being unreliable since it often didn't ring back - although that seemed to be more due to me having 15+ calling cards registered on on ADSL account. Comments (2)
I use another callback service that has an address book function, when you get the call back it's just press one for Dad, two for Mum etc based in whatever you have setup
the smarts are in the backend to make it easier for the consumer, I'm sure Exetel could come up with something similar Comments (7)
Would I be right to assume that at some point in the future that Exetel will cease to offer ADSL via Telstra.
The fact that Optus took this leap of faith a year or so ago, plus Exetel has decided not to offer ADSL2+ via Telstra Dslams, suggests very strongly to me that this will be the case. It would seem feasible that when less than 25% of Exetels customers are connected via Telstra that you would consider, ditching Telstra based connections, and any collateral losses that occurred would be acceptable due to higher profit margins on alternate connections. however The wildcard would appear to be HSPA which at present is harder to make acceptable profit from plus the apparent large scale uptake that will most likely occur in the near future. Maybe a swap from Optus to Vodafone HSPA --- now if they only had better coverage -- maybe the Hutchinson merger will provide the cash and incentive to roll an Optus beating HSPA network out. Who would want to own an ISP, it must be damn hard work. Comments (2)
Telstra's current CEo descrbes wholesaler customers, of which Exetel is one, as "parasites".
While he is a Tex/Mex capetbagger who will p*** off back to the US now he has finished screwing up Telstra just as he did the last three companies who were stupid enough to employ him it isn't pleasant to be continually discomforted by having to use the services of a company that despises you and your business. Comments (21)
"Would I be right to assume that at some point in the future that Exetel will cease to offer ADSL via Telstra."
Wow, I hadn't considered that! I'd hate to give up my 8mb connection on my exchange with no Optus. God, I hope no one takes up your offer Comment (1)
Exetel has no plans not to continue providing ADSL1.
Comments (21)
I don't really see a problem (excuse my complete ignorance of how to run an ISP)
You want to move the ADSL1 customers because you fear what Telstra will do soon to pricing ? Right? Just raise the price of ADSL1 plans by $10 every 6 months until customer get the message. Either way you can't lose. Comment (1)
JL, will this offer eventually flow through to other ADSL2+ plans for new sign ups?
Comment (1)
When we complete the migrations of current ADSL1 users we will re-look at our general ADSL2 plans.
Comments (21)
OT: Is this the most responses you've received to any of your posts? This may be a record ...
Comments (4)
not sure but I remember the topic of not being able to afford to employ females was a big one also, it seems for all the wrong reasons but it did attract a lot of interest
On that note though it would be interesting (to me at least) to see how the views on each topic compares if the hit counter was public like it is on Steve's blog, the amount of comments is an indicator of course but it interests me nonetheless, I would guess there are a great many people that read that never post comments Comments (7)
The hit counter only increments if you click on the title or view comments. Simply reading the blog (xxxxx.blogs.exetel.com.au) does not increment the counter.
Comments (4)
I know it's only a subject count not a site count and depends on how the site or subject is accessed, still interesting though
Comments (7)
I'm one of those stubborn customers that has been reluctant to change over seeing as I am Telstra staff and get a 25% discount on my home phone service plus free Call Number Display & free Silent Number if I choose to (although I have chosen not to I don't really care about this option). This offer seems like too good to pass up and I am very tempted to change over however I do have some q's...
q1) Is this offer ongoing? meaning is the price going to increase after e.g. 6 months or so? q2) What is the policy for lodging a fault for a PSTN line and how quickly does someone come out to look at the issue. I ask this because my father has a heart condition and this is very impotant to me. q3) What happens If I move house & cannot get Optus ADSL at my new residence? (There is a very real possibility that this might be happening this year) Cheers Comments (4)
I'm not the best person to answer those questions.
Please email: jasonm@exetel.com.au Comments (21)
you need to load up the exetel daewoo lacettis with the expert sales team and head to various Kmarts located through out the western subrurbs and get the sales gurus to stand next to the bargain bins.
when the low budget bargain hunters come up to the bargain bins, your sales teams pounces and says things like "mate this stuff is cheap but exetel is the cheaper". Sure enough, next dole cheque day, the sales will role in. Comment (1)
I have received no news of this offer.
My exchange is Five Dock which is not really in the wilds but does not carry your service. How can I access this offer? Comment (1)
Hi John,
I have received this offer several times, acted on it once officially and the second time emailed asking for a transposition. I would love to take up ADSL2 for the speed and cheaper line rental. I have asked several times to have my line at least investigated if it can be given full copper to the exchange. So the main problem is, why won't Exetel lodge a transposition request on my behalf? I have spoken with other ISPs, and they would happliy investigate it for the purpose of ADSL2. Kind Regards Comment (1)
I've asked our head of provisioning to see what can be done.
Comments (21)
Likewise I'd jump at the chance but my main issue is infrastructure - I am behind a RIM and would need a supported transposition request via Exetel.
Secondly, PSTN number portability remains an issue. I'm sure this is under appreicated but may 256/64 and the like users are Mom & Dad users that have no intent on changing their PSTN number, even in the face of such a good offer. When is this going to be available? When it is, I'm sure Exetel will be inundated with requests to take up such a profoundly good offer. My $0.02 Comment (1)
Changing from ADSL1 to Optus ADSL2 doen't involve a PSTN number change.
Comments (21)
Still waiting for ADSL2 to come and save me from my Tel$tra line rental
Comment (1)
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