John Linton .......which could mean that the telecommunications industry provided even worst levels of customer complaint resolution over the past twelve months . It could also mean that the TIO increased its advertising telling all the scammers and congenital liars who use telephone/data services that they might be able to rip off their provider by telling a pack of lies. The results can be found on the TIO web site and the raw statistics can be found here:
http://annualreport.tio.com.au/NewComplaintsRegisterForMembersTable.pdf
If you bother to read that data you will find that, once again, Exetel has the lowest number of complaints and all complaints were resolved at the Level I level (as was the case for most other sensible suppliers) which is a pretty clear indication that all the complaints made were spurious, at best, and a pack of lies in the main. Three TIO complaints a week for Exetel and similar ratios for most other ADSL providers indicates that the TIO is completely unnecessary for competent ADSL providers. Looking at the complaints recorded against Exetel, all but a handful were just a pack of lies and demonstrably so made by the 'entitled' sections of Australia's population looking for yet another free hand out from a government department.
The TIO represents the nadir of government interference and meddling in things about which it has absolutely no understanding but it pursues as yet another means of providing the unemployable with paid work for the dole and to provide sinecures to its 'friends'. The 'NBN2' and the ACMA are similar examples of keeping otherwise unemployable people in highly paid positions where no possible benefit to any tax payer can possibly accrue. On its record, I am tempted to add the ACCC to that list but although its track record over the years has been uniformly woeful there is some justification for such a "watch dog". The trouble is with the ACCC, like most watch dogs I have observed throughout my life, they spend the whole of their existence asleep except for meal times.
The latest complete BS published by the TIO demonstrates the futility of such organisations - advertise for people to contact you to get money is only going to produce one result - and it isn't an improvement in the provision of telecommunications services. Qantas has to go 'over seas' to get engineers to maintain aircraft because Australia's cost of living is inflated by the provision of highly paid jobs to 'workers' at government government holiday camps (AKA the Federal Public Service) which, courtesy of that ultramaroon Whitlam, sent Australian wages (and of course the cost of living) in to the metaphorical stratosphere and ensured that, over time, ALL of the real jobs in Australia would inevitably no longer be performed by Australians in Australia.
Does the current situation in Greece ring any bells?
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