John Linton .....apparently it's not just Exetel that believes it is "totally unfit for purpose" and should be closed down.
My, personal, views on the incompetent, thuggish and unprincipled nature of the day to day operations of that rogue organsation, the TIO, have been expressed more than once publicly since it was first set up to save Telstra Retail the expense of actually fixing its residential provisioning and support services. From 'day one' it has been shambolic and basically dishonest in every single aspect of operation. Our solution was to commence legal proceedings against the TIO to demonstrate that it was totally useless in meeting any sort of sensible objectives and completely incompetent in its employment selection, training, management and all other ongoing operations to the point that it was entirely counter productive and should be shut down.
I remember when Exetel made it known it was going to embark on that action some stupid, snide and just plain pig ignorant 'commentators' sneered at Exetel saying we only commenced such actions because we had very bad provisioning and support operations and that must be generating huge amounts of TIO complaints which we deserved. Such morons never bothered to look at the lying statistics published by the TIO itself which, in the event they were even vaguely believable, showed that Exetel had, at that time and subsequently, a very low (and falling) number of "level one" TIO complaints and an almost non-existent number of "level two" complaints - the lowest of all TIO afflicted companies irrespective of size.
So, we didn't commence the law suit against the TIO because we were suffering financially from their unlawful actions (we have already spent twice as much on legal costs than we have been charged by the TIO since it started) but out of outrage that such an organisation is allowed to operate and simply do what it likes without any recourse for the genuine organisations that are damaged by its criminal activities. The action we have taken should have been taken by Telstra which is infinitely more knowledgeable than we are at using legal processes to obtain results they deem in their best interests.
Our law suit against the TIO plods on with the discovery process ending today and our compliance with the TIO's legal team's demands for us to produce reams of documentation that was already in their possession, or should have been if they had record keeping standards above the level of the proverbial Dodgy Bros - Used Cars For The Discerning Buyer. So I was amused to read the letter sent to Stupid Stephen's department from a UTS research unit:
http://www.dbcde.gov.au/__data/assets/pdf_file/0018/133902/University_of_Technology_Sydney.pdf
which doesn't merely 'mirror' Exetel's views of the operation of the TIO but goes much further into stating the levels of incompetence, brute arrogance and sheer stupidity of so many employees of that misbegotten organisation. If the TIO were a commercial organisation and the UTS study was even 10% correct then the directors and principal officers and employees of the TIO would be destined for serious prison time. If there is any justice in this country, a doubtful proposition, then that is what should happen along with the immediate closing down of such a disgracefully operated entity.
There is a long time to go before the Exetel law suit against the TIO is brought to conclusion but it is good to know that independent research supports all of the allegations Exetel is making in its claims against the TIO and the inevitable conclusion that the TIO constantly acts against the regulations of its own constitution and should be closed down and the principal officers themselves brought before the courts.
Never forget that it's Stupid Stephen's department that is also bringing you the 'NBN2'.....possibly you see the irony in that.....a department that gives you the TIO is now going to give you the 'NBN2'. Just how truly dumb is the Australian electorate and just how dishonest and incompetent are the people they elect?
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